The last mile is one of the most fundamental and crucial stages of a retailers’ supply chain process. It is therefore no wonder that so much time and effort is being allocated by companies to deliver a top-class service to their customers whilst trying to balance the growing costs.
To further explore the topic, EFT has produced a whitepaper—The Last Mile Retail Study, 2018—on the current state of the last mile, the challenges that retailers are facing, and the steps they are taking to assess their competition and set their brand ahead of the rest. Topics include:
- The biggest last mile challenges facing retailers
- The importance of the customer’s last mile experience
- The most pressing requirements that customers are demanding
- The need for same day delivery
- What last mile investment retailers are making for the future
Eft surveyed 129 supply chain executives from retailers, manufacturers and brands alongside 194 executives from leading global logistics providers. The audience surveyed covered both North American and European markets. No individual responses were considered in any capacity to preserve anonymity of the respondents.
eft Supply Chain and Logistics Business Intelligence is the global leader in business intelligence and C-level networking for the transport, logistics and supply chain industry. We specialize in connecting senior industry executives with their industry peers, and with the crucial information they need to excel in their work. For 16 years, eft has provided the industry with essential business intelligence in the form of news, reports, benchmarking data, white papers and C-level events. Through constant direct engagement with industry leaders, we ensure our products and events are directly tailored to meet the industry’s needs.